Last Updated: September 21, 2026

At Printoral, we want customers to feel comfortable shopping with us. If you are not satisfied with your purchase, you may request a return or exchange according to the terms below.

1. Return Period

You may request a return within 14 calendar days from the date your order is marked as delivered.

To be eligible for a return, please contact us at [email protected] within the 14-day return period.

Returns requested after 14 calendar days may not be accepted.

2. Return Conditions

To be eligible for a return, the item must:

  • Be unused and unworn.
  • Be in its original condition.
  • Be free from stains, odors, makeup, perfume, or other signs of use.
  • Have all original tags and labels attached, when applicable.
  • Include the original packaging when reasonably possible.
  • Not be damaged, altered, washed, or otherwise modified by the customer.

We may decline a return if the item does not meet these conditions.

3. No Restocking Fee

Printoral does not charge a restocking fee for eligible returns.

If your return meets the requirements of this policy, no percentage-based or fixed restocking fee will be deducted from your refund.

4. How to Request a Return

To request a return, please email [email protected] with:

  • Order number
  • Customer name
  • Item(s) you wish to return
  • Reason for the return
  • Photos of the item, if requested by our support team

Our support team will review your request and provide return instructions if the return is approved.

Please do not send an item back before receiving return instructions from us.

5. Return Shipping

Unless otherwise required by applicable law or the return is due to an error on our part, return shipping costs may be the customer’s responsibility.

If you received an incorrect, defective, or damaged item, please contact us at [email protected] as soon as possible. We will review the issue and provide appropriate instructions.

6. Refunds

Once we receive your returned item, we will inspect it to confirm that it meets the return requirements.

After the return is approved:

  1. We will process the refund within 3–5 business days.
  2. The refund will be issued to the original payment method used for the purchase.
  3. After we issue the refund, the time for the funds to appear in your account depends on your bank, credit card issuer, or payment provider.

Depending on the payment provider, it may take an additional 5–10 business days for the refunded amount to appear in your account.

Refund Timeline

Refund Stage Estimated Time
Return delivered to Printoral Carrier-dependent
Return inspection Within 3–5 business days
Refund issued Within 3–5 business days after approval
Funds appear in customer’s account Typically 5–10 business days, depending on payment provider

7. Exchanges

We offer free exchanges for eligible items.

If you would like to exchange an item, please contact [email protected] within 14 calendar days from the date your order was delivered.

The replacement item must meet the same return conditions listed in this policy.

If the requested replacement item is unavailable, we may offer an alternative resolution, such as a refund.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us at [email protected] as soon as possible.

Please include:

  • Order number
  • Description of the issue
  • Clear photos of the item
  • Photos of the packaging, if applicable

After reviewing the information, we will provide instructions for the next steps.

When the issue is confirmed to be caused by an error on our part, we will work with you to provide an appropriate solution, which may include a replacement, exchange, or refund.

9. Non-Returnable Items

Items that have been worn, washed, altered, damaged by the customer, or otherwise fail to meet the return conditions may not be eligible for return or exchange.

10. Final Sale Items

If an item is clearly identified as Final Sale at the time of purchase, it may not be eligible for return or exchange unless the item arrives defective, damaged, or incorrect, subject to applicable law.

11. Contact Us

For return, refund, or exchange questions, please contact:

Company: PRINTORAL LLC

EIN: 98-1913406

Email: [email protected]

Address: 9107 West Russell Rd Ste 100, Las Vegas, Nv 89148, United States

Support Hours (ET): Monday–Friday, 10:00 AM–6:00 PM