Last Updated: September 21, 2026

Here are answers to some of the most common questions about shopping with Printoral.

Orders

1. How can I place an order?

Browse our products, select the item, size, and quantity you want, add it to your cart, and proceed to checkout.

Enter your shipping and payment information, review your order details, and complete your purchase.

You will receive an order confirmation email after your order has been successfully placed.

2. Can I change my order after placing it?

Please contact us at [email protected] as soon as possible if you need to make a change.

We can only make changes before the order enters processing or is shipped. Once processing has started, changes may no longer be possible.

3. Can I cancel my order?

Yes. You may request cancellation within 12 hours of placing your order, provided that the order has not already entered processing or been shipped.

Contact [email protected] as soon as possible.

Once an order has been shipped, it cannot be canceled.

4. How will I know if my order has been shipped?

Once your order has been shipped, we will send a shipping confirmation email with tracking information when available.

Shipping

5. Do you ship within the United States?

Yes. We ship to addresses within the United States.

Our standard U.S. shipping fee is $6.90 per order.

  • Handling: 2–3 business days
  • Transit: 3–4 business days
  • Estimated total delivery time: 5–7 business days

6. Do you offer international shipping?

Yes. We ship eligible orders to international destinations.

  • Shipping fee: $8.90 per order
  • Handling: 2–3 business days
  • Transit: 5–10 business days
  • Estimated total delivery time: 7–13 business days

International delivery times may vary depending on the destination, customs processing, and local carrier operations.

7. Which shipping carriers do you use?

Depending on the destination and order, we may use USPS, UPS, FedEx, or another reliable shipping carrier.

The carrier may vary based on the shipping address and service availability.

8. When will my order be processed?

Orders are normally processed Monday through Friday, excluding U.S. federal holidays.

Our order cut-off time is 2:00 PM Eastern Time (ET).

Orders placed after the cut-off time will be considered received on the next business day for processing purposes.

9. Will I receive a tracking number?

Yes. Once your order has shipped, tracking information will be sent to the email address provided during checkout when tracking is available.

Please allow some time for the carrier’s tracking system to update after shipment.

10. Why is my package taking longer than expected?

Delivery estimates are not guaranteed dates.

Delays may occur because of severe weather, carrier delays, high shipping volumes, holidays, customs processing, incorrect addresses, or other circumstances outside our reasonable control.

For international orders, customs clearance may also add additional time.

Payment

11. What payment methods do you accept?

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • JCB
  • PayPal

Available payment methods may vary depending on location and checkout availability.

12. What currency are your prices displayed in?

Unless otherwise stated, prices are displayed in U.S. Dollars (USD).

Your bank or payment provider may apply currency conversion or foreign transaction fees for international purchases.

13. Is my payment information secure?

Payment transactions are processed through third-party payment providers.

Printoral does not intentionally store complete credit or debit card numbers on our own systems.

Returns & Exchanges

14. What is your return policy?

Eligible items may be returned within 14 calendar days from the date the order is marked as delivered.

Returned items must generally be unused, unworn, unwashed, unaltered, and in their original condition.

15. Do you charge a restocking fee?

No. Printoral does not charge a restocking fee for eligible returns.

16. Do you offer exchanges?

Yes. We offer free exchanges for eligible items.

Please contact us within 14 calendar days from the delivery date to request an exchange.

17. How do I request a return?

Email [email protected] with:

  • Order number
  • Customer name
  • Item you want to return
  • Reason for the return
  • Photos of the item, if requested

Please wait for our return instructions before sending the item back.

18. How long does a refund take?

After we receive and inspect the returned item, an approved refund will be processed within 3–5 business days.

The refund will be issued to the original payment method.

After the refund is issued, your bank or payment provider may require an additional 5–10 business days for the funds to appear in your account.

19. What if I receive a damaged, defective, or incorrect item?

Please contact [email protected] as soon as possible.

Include your order number, a description of the problem, and clear photos of the item and packaging when applicable.

We will review the issue and provide appropriate instructions for a replacement, exchange, or refund when applicable.

Customer Support

20. How can I contact Printoral?

You can contact us by email:

Company: PRINTORAL LLC

EIN: 98-1913406

Email: [email protected]

Address: 9107 West Russell Rd Ste 100, Las Vegas, Nv 89148, United States

Support Hours (ET): Monday–Friday, 10:00 AM–6:00 PM

We recommend including your order number when contacting us about an existing order so that we can assist you more efficiently.