Last Updated: September 21, 2026

At Printoral, we understand that you may need to cancel an order after placing it. This Cancellation Policy explains when an order can be canceled and how refunds are handled.

1. Cancellation Time Limit

You may request to cancel your order within 12 hours of placing the order, provided that the order has not already entered processing or been shipped.

To request a cancellation, contact us at [email protected] as soon as possible.

Cancellation requests received after the 12-hour period may not be accepted.

2. Orders Already in Processing

Once an order has entered processing, we may be unable to cancel it because preparation or fulfillment may have already started.

If the order has already been shipped, it cannot be canceled.

In this situation, you may be eligible to request a return after delivery according to our Return & Refund Policy.

3. How to Request a Cancellation

Please email [email protected] with the following information:

  • Order number
  • Customer name
  • Email address used for the order
  • A clear request to cancel the order

For faster assistance, please use “Order Cancellation – [Order Number]” as the email subject.

Submitting a cancellation request does not guarantee that the order can be canceled. We will confirm whether the order is still eligible for cancellation.

4. Cancellation Confirmation

If your cancellation request is approved, we will send a confirmation email.

An order is considered successfully canceled only after Printoral confirms the cancellation.

5. Refund for Canceled Orders

If your cancellation is approved before the order enters processing or shipping:

  • No cancellation fee will be charged.
  • The full eligible order amount will be refunded to the original payment method.
  • We will process the refund within 3–5 business days after the cancellation is confirmed.
  • After the refund is issued, your bank or payment provider may require an additional 5–10 business days for the funds to appear in your account.

Cancellation Refund Timeline

Refund Stage Estimated Time
Cancellation approved After review
Refund processed by Printoral 3–5 business days
Refund appears in customer’s account Typically 5–10 business days after processing, depending on the payment provider

6. After the Order Has Been Shipped

Once an order has been shipped, the cancellation window has ended.

If you no longer want the item, you may contact us after delivery to determine whether it qualifies for a return under our 14-day Return & Refund Policy.

7. Contact Us

For cancellation requests or questions, please contact:

Company: PRINTORAL LLC

EIN: 98-1913406

Email: [email protected]

Address: 9107 West Russell Rd Ste 100, Las Vegas, Nv 89148, United States

Support Hours (ET): Monday–Friday, 10:00 AM–6:00 PM